MANUFACTURER SERVICING AT EPPERSTONE BY-PASS GARAGE LTD
Yes, we can Service your vehicle and save you £££’s while your new car is still under the Manufacturer’s Warranty.
Documents from the Office of Fair Trading
(Copyright of Documents belongs to The Office of Fair Trading UK)
More freedom of choice needed in car after-sales market
In a study published today the OFT called on car manufacturers and franchised dealers to lift restrictions on where new cars may be serviced while under warranty, and to improve the provision of information to customers on the terms and conditions of their warranties
The study found that customers are often unaware of the options available to them when choosing a garage, and that over two thirds of customers assume that their warranty will be invalidated if they use an independent garage, even where this is not the case.
New Car Warranties – Report of the Market Study
(The following material is acknowledged as crown copyright and the title of the publication specified.)
1.9 We found that the conditions that make warranty cover dependent on the car being serviced at the manufacturer’s franchised dealer limit consumers’ abilities to choose where to have their cars serviced, and may lead them to pay higher prices for servicing.
This is because:
• In principle, those consumers faced with warranties, offered with servicing restrictions but at no extra cost, nevertheless have the option of using a garage outside the manufacturer’s franchised network. In practice, the vast majority of such consumers, who wish to ensure that their warranty remains valid and to secure peace of mind against their car failing, are effectively restricted.
• There is widespread confusion amongst consumers about the terms attached to their warranties, with most believing that they must have their car serviced at a franchised dealer for the warranty to remain valid, when this is not necessarily the case.
1.10 It is difficult to get a precise figure of possible savings for consumers were the market to work better. If the prices that franchised dealers charge for servicing were to approach the level of the independent garages, then savings could be up to £500 million.